How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
How long in advance should I start packing?
The earlier, the better. When you start early it allows you to do small amounts at a time and get a feel for whether you will need more packing materials than you originally thought.
When should I expect my order to be delivered?
We deliver 24-48 hours in GTA (Greater Toronto Area). Please allow 2-5 days for other parts of Canada.
Is it safe to buy things online using my credit card?
Absolutely. Buying products online is safer than buying products the traditional over-the-counter way. No one can see or write your credit card number. Secure encrypted transmission is used. For more information, please read the safe shopping guarantee.
How many boxes do I need?
Everyone’s possessions take up a different amount of space, but our Discounted Moving Packs are designed for the average.
What if I need to cancel my order?
Please contact us as soon as possible. Hopefully the order has not left our warehouse and we can cancel it for a full refund.
Can I change my order after I complete it?
Yes, please contact us immediately and we can add or delete items from your order. If the order has been shipped you will need to place another order to purchase additional items.
Is Wholesale Packaging Ltd. a member of the Better Business Bureau?
Wholesale Packaging Ltd. is a proud member of the Better Business Bureau. You may get a report of our current standing by visiting BBB Online. [www.bbbonline.org]
What is the quality of your boxes?
Our boxes are the same quality as your professional mover or local moving supply store. The shipping and moving boxes are rated at 32ECT (Edge Crush Test), or 200 lbs test and hold approximately 65 lbs. Our heavy-duty boxes, and certain moving boxes (stated on each item that applies), are double walled and rated at 44ECT, or 275lb test and hold approximately 95 lbs.