Return & Refund Policy

Returns

No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 416-4244691 with details of the product and the defect. You can send the item you consider defective to:

29 Faulkland Rd., M1L 3S4
Toronto Ontario, Canada

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Exceptions
All items are non-refundable and non-exchangeable.

Shipping

To return the item you purchased, please mail it to:

29 Faulkland Rd., M1L 3S4
Toronto Ontario, Canada

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to boxes during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Delivery Policy

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Heavy items are only available in the GTA, light Items offered on our website are only available for delivery to addresses in Canada. Any shipments outside of the GTA are not available for heavy items, we offer local delivery.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 3-5 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on weekends.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at 4164244691.

was last modified: December 9th, 2016 by